Phone keeps disconnecting from Wi-Fi
First find out whether the drop affects only this phone, only one network or every device. That single comparison tells you whether to focus on the phone, router or internet connection.
Updated 30 August 2026
Quick checklist
- In the same spot, test another device and test the phone on another Wi-Fi network.
- Restart the phone, then turn Wi-Fi off and back on.
- Forget only the affected network and join it again with the correct password.
- Update the phone and restart the home router by unplugging it for about 30 seconds.
- Check VPN, security, parental-control and filtering apps before resetting network settings.
Symptoms and likely direction
If other devices drop on the same network, the router, coverage or internet service is more likely. If only the phone fails on every network, focus on its software and network settings. If it fails only on one network, compatibility or that network's settings are more likely.
What not to do
- Do not factory-reset the router: its internet and Wi-Fi configuration may be lost.
- Do not reset the phone's network settings first; saved Wi-Fi passwords, VPN and other network settings will be removed.
- Do not remove a work or school VPN or management profile without the administrator's approval.
When to stop
Stop changing settings if you do not manage the router, the connection belongs to work or housing, or several devices lose internet. Contact the network administrator or ISP instead.
Where does the connection drop?
Your answer is neither sent nor stored.
When is help worthwhile?
JVS Tuki can test the phone and home network separately, review router settings and help without unnecessary equipment purchases.
Ask about a Wi-Fi check