Laptop is plugged in but not charging

Check the charger, USB-C power and charge limit before replacing the battery.

Laptop connected to a charger

Quick checklist

  1. Try another outlet and check both connections.
  2. Use a charger and cable with enough power.
  3. Not every USB-C port accepts charging.
  4. Check the battery icon and charge limit.
  5. Unplug if there is heat, smell or damage.

Symptom and cause

If the percentage does not rise, a charge limit, weak charger or battery may be involved. If power is not detected, check the outlet, cable and port.

What not to do

  • Do not use a random phone charger.
  • Do not insert metal or liquid into the port.
  • Do not open a swollen battery.

Which charging problem do you have?

Your answer is neither sent nor stored.

When is help worthwhile?

JVS Tuki can separate a charge limit, charger, port and battery issue.

Ask about a charging check

Verification sources

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